Email has been around for a long time and most people have gotten the hang of it. Yes, there are many times when people violate basic email etiquette but in general, it’s pretty mainstream technology.
However, there is one email function that I wish more people used: redirect.
Redirect is an awesome function that makes communication much more efficient in certain cases. Most of the time, if someone wants to send an email on to someone else and delegate the responsibility for followup to the recipient, he or she will forward the message. Then, the recipient will have to either start a new email to the original sender (which eliminates the original message thread), or reply and then swap out the email address so that it correctly gets sent back to the original sender.
However, there is a more efficient way to do it. By using the redirect button, the email gets sent on to the new recipient while preserving the email address of the original sender. This means that it looks to the new recipient as if the email was originally sent to him or her. This also makes it very easy to reply to the original sender.
However, there is a more efficient way to do it. By using the redirect button, the email gets sent on to the new recipient while preserving the email address of the original sender. This means that it looks to the new recipient as if the email was originally sent to him or her. This also makes it very easy to reply to the original sender.
In Apple Mail (you are using a Mac, right?) instructions for using redirect can be found here . I’ve customized my Apple Mail toolbar to display the button at all times. Apparently you need a plug-in to do it in Outlook. Thunderbird also has an add-on for it.
So if you, as person B, receive an email from person A and you need to delegate it to person C to reply to person A, use the redirect button instead. It will save person C some time and effort and is a smoother hand off.
