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ACCOUNT MANAGER

We are a full-service digital marketing agency that helps you grow smarter. Join our team!

POSITION SUMMARY

Looking for your dream job? Look no further! The Account Manager should be the go-to support system for their assigned client portfolio, serving as a liaison and day-to-day contact for their accounts. This person should be a self-starter, who’s willing to roll up their sleeves, dig into project scopes and campaign briefs to project plan, and be dedicated to learning multiple facets of project management and traffic coordination. Do you have what it takes to be a Mojo Maker in the Account Manager seat?

THE MAIN OBSESSIONS FOR THIS ROLE INCLUDE…

  1. Leading the execution of clients’ strategy.

  2. Disciplined scope management (on time and under budget) while maintaining high customer satisfaction rates.

  3. Turn clients into raving fans and referral sources through an amazing client experience.

  4. Clear, efficient, and timely client communication as the client’s main point of contact.

CORE COMPETENCIES AND CHARACTER TRAITS OF A GREAT MARKETING STRATEGIST:

  • Wildly curious
  • Relational
  • Detail-oriented
  • Deadline driven
  • Extremely personable
  • Freakishly organized
  • Creative problem-solver
  • Consistently reliable
  • Following and managing process and quality control should be your love language
  • Strong and responsive written and verbal communicator

DAILY ACTIVITIES TO TURN THIS ROLE INTO REALITY INCLUDE, BUT AREN'T LIMITED TO:

  • Serving as the clients' main daily point of contact
  • Create project plans and roadmap milestones to ensure all projects meet or exceed deadlines
  • Build timelines and task lists in ClickUp — Mojo's project management system. Be responsible for keeping the system up to date for your assigned clients and internal stakeholders
  • Coordinate the flow of deliverables between the clients and the internal team; keep client projects on track by securing timely feedback and approvals from clients, hold the clients and our team accountable for due dates; communicate to clients the importance of timely responses
  • Flight out projects with a respect to team member capacity — analyze and forecast ahead of the curve to anticipate resource needs
  • Develop strong relationships with your clients; help manage client expectations and keep projects on timeline
  • Where you anticipate roadblocks, review current and future timelines and deliverables statuses with the team to remove them before we hit them
  • Reschedule projects based on new or changing priorities when tight-turn projects come on board, new client onboarding pulls in additional resources, or an addendum is added to a contract
  • Establish a rapport with the operations team, and consciously collaborate to ensure the work follows The Mojo Way, and matches to what we promised the client
  • Ensure that the work meets client expectations
  • Conduct client communications such as weekly status emails, requests for review and approval of deliverables, information gathering, scheduling conversations, etc.
  • Serve as a direct liaison between clients and Mojo Makers for hot requests and urgent support tickets
  • Support the Digital Marketing team with projects that require additional project planning, organization and extreme detail orientation such as website content migrations, content audits, etc.
  • Document all deliverables, decisions, and next steps so that you are aware of the goals, timelines, and expectations and can provide that context to the delivery team along the life of a campaign or project
  • Other duties as deemed necessary by the Director of Client Services
  • Serve as project coordinator and traffic coordinator for the deliverables as scoped in campaign briefs or project SOWs

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ARE YOU A FIT FOR THE MOJO CULTURE?

We are a full-service digital marketing agency who believes in a simple formula:

HAPPY PEOPLE = HAPPY CLIENTS.

 

What makes Mojo special? Our people and our process. The agency was founded by a biochemist turned passionate marketer. It's why we love working in the space between the scientific and the creative. It shows in the people we hire — the most talented creators, scientists, developers, data nuts, marketers and all-around unicorns. The result is that we get to work with amazing clients who help us achieve our dreams, like becoming an Inc Best Place to Work in 2019, a HubSpot Diamond-Certified Partner and the DFW American Marketing Association (AMA) Marketer of the Year. Mojo has grown from humble beginnings as a small marketing shop, to one of the top 1% inbound marketing agencies in the country with offices in Dallas and Indianapolis.

At Mojo, benefits are foundational. We know that in today's competitive markets, top employers offer perks, which we have plenty of. But beyond that, Mojo stands on three pillars that we consider to round out our total compensation package — our values, our practice of being a Results Only Work Environment, and our open-book management process tied to our bonus program.

THREE PILLARS OF OUR CULTURE

See a comprehensive list of our benefits, read our past reviews, and check out our CEO approval rating on our Glassdoor profile — we're proud of it!

MOJO'S GLASSDOOR - 4.9 RATING!

SEE WHAT WE'VE BEEN UP TO

Social media stalking is encouraged! Connect with us on Facebook and Instagram to see what the Mojo Makers are up to.

 

BECOME A MOJO MAKER

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